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24 Hour Computer Support
1-732-226-6659 |
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The FTL Resources Limited Product
Warranty on FTL Resources Branded Hardware
FTL Resources branded hardware products come with a 1-year limited product warranty, except as follows:
Computer peripheral items such as mice, keyboards, thumb drives and
speakers carry a 1-year limited warranty.
To determine which warranty you purchased, please review your packing
slip or invoice. The following sections detail the terms of the FTL
Resources Limited Product Warranty for the United States.
Scope of the FTL Resources Limited Product Warranty
FTL Resources warrants to the original purchaser that any FTL Resources
branded hardware will be free of defects in workmanship and materials
for the applicable limited warranty period set forth in your packing
slip or invoice, which is measured from the date of shipment.
Importantly, this limited product warranty does not cover:
non-FTL Resources branded hardware products and accessories e.g.,
monitors, speakers, and mice;
software, including the operating system, as well as any third party
software; product that has been damaged by actions that are beyond FTL
Resources’ control, including for example, impacts, fluids, fire, flood,
wind, earthquake, lightning or similar disaster, war, strike, lockout,
epidemic, destruction of production facilities, riot, insurrection or
material unavailability; product that has been damaged through misuse,
abuse or mishandling, including without limitation the unauthorized
modification of the system as a whole or any individual component,
and/or the attachment of peripheral devices; product for which FTL
Resources has not received payment; or paint or finish.
During your applicable limited product warranty period, if a covered
product is proven to be defective in workmanship or materials, FTL
Resources will, at its option: (1) replace or repair the defective
component; or (2) replace the product with a comparable product.
Replacement parts will be new or serviceably used, comparable in
function and performance to the original part or product, and warranted
for the longer of fourteen days or the remainder of the warranty period.
Replacement products may be refurbished, and are warranted for the
longer of fourteen days or the remainder of the applicable limited
warranty period. Any additional purchases or upgrades will not extend
this limited product warranty.
If we determine that the problem with the product is not covered by the
limited product warranty, we will inform you of alternative solutions
that may be available to you on a fee-for-service basis.
THIS WARRANTY AGREEMENT GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY
ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE (OR JURISDICTION TO
JURISDICTION). FTL RESOURCES RESPONSIBILITY FOR DEFECTS IN FTL RESOURCES
BRANDED HARDWARE IS LIMITED TO REPAIR OR REPLACEMENT AS SET FORTH IN THE
FTL RESOURCES LIMITED PRODUCT WARRANTY. ALL EXPRESS AND IMPLIED
WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED
WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THE LIMITED
WARRANTY PERIOD REFLECTED ON YOUR PACKING SLIP OR INVOICE. NO
WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED
WARRANTY PERIOD HAS EXPIRED.
MOREOVER, FTL RESOURCES AND YOUR MAXIMUM LIABILITY TO THE OTHER IS
LIMITED TO THE PURCHASE PRICE YOU PAID FOR PRODUCTS OR SERVICES PLUS
INTEREST AS ALLOWED UNDER THE APPLICABLE LAW. NEITHER YOU NOR FTL
RESOURCES WILL BE LIABLE TO THE OTHER FOR PROPERTY DAMAGE, PERSONAL
INJURY, LOSS OF USE, INTERRUPTION OF BUSINESS, “DOWN TIME”, PURCHASER’S
TIME, LOSS OF USE OF RELATED EQUIPMENT, LOST PROFITS, LOST DATA OR OTHER
CONSEQUENTIAL, INCIDENTAL, PUNITIVE OR SPECIAL DAMAGES, HOWEVER CAUSED,
WHETHER FOR BREACH OF WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE),
ABSOLUTE OR STRICT LIABILITY OR OTHERWISE, OTHER THAN THOSE DAMAGES THAT
ARE INCAPABLE OF LIMITATION, EXCLUSION OR RESTRICTION UNDER THE
APPLICABLE LAW.
SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED
WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT
APPLY TO YOU.
How do I go about receiving service under the FTL Resources Limited
Product Warranty?
Individual consumers may reach technical support by e-mailing help@ftlresources.com
at any time or calling 732-226-6659 Monday through Friday, 9AM to 5PM.
For all other covered products, we will first attempt to diagnose and
resolve the problem over the telephone. If we determine that the problem
is with a defective component covered by your warranty, then we will, at
our option, either: (a) have you send your product to our repair
facilities for repair or replacement; (b) send a technician to your home
or place of business to replace the defective component (only available
in central NJ); or (c) send you
a component part to replace the defective component.
IMPORTANT NOTE: Before you ship product to us or before you replace a
part, make sure to back up the data on the hard drive(s) and any other
storage device(s) in the product(s). Remove any confidential,
proprietary, or personal information and removable media such as floppy
disks, CDs, or PC Cards. We are not responsible for any of your
confidential, proprietary, or personal information; lost or corrupted
data; or damaged or lost removable media. |
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